Thank you for the additional information. I will incorporate your email address and the focus on men’s clothing into the revised return and refund policy for Alexander Crown:

Alexander Crown Refund and Return Policy

Overview

Welcome to Alexander Crown, your go-to destination for men’s clothing. We abide by Egypt’s consumer protection laws and offer a 14-day return period from the date of your purchase. Please note that we cannot provide a refund or exchange if 14 days have passed since your purchase.

Eligibility for Returns

To qualify for a return at Alexander Crown, your item must be unused and in the same condition you received it, specifically concerning our range of men’s clothing. It should also be in its original packaging. The following items cannot be returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
  • Gift cards, downloadable software products, and certain health and personal care items.

A receipt or proof of purchase is required for completing your return. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds are issued under these conditions:

  • Items like books, CDs, DVDs, software, and vinyl records that have been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Items returned more than 14 days after delivery.

Refunds Process

Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds
  • Recheck your bank account.
  • Contact your credit card company; it may take time for the refund to be officially posted.
  • Contact your bank as there’s often processing time.
  • If you haven’t received your refund yet, please contact us at Info@alxcrown.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@alxcrown.com and send your item to our physical address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, please mail it to Alexander Crown’s physical address. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Consider using a trackable shipping service or purchasing shipping insurance for returning more expensive items. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at Info@alxcrown.com.